Returns & Exchanges
At Ancestral Cosmetics, we stand by the purity of our artisanal formulas. If our earth-derived ingredients do not meet your expectations, we offer a 30-day return window for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a prepaid shipping label and authorization code.
Prepare the Package
Carefully pack the items in their original glass containers and sustainable packaging to ensure they arrive back at our studio safely.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Inspection and Refund
Once our team verifies the returned items, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing